Before Opening or Using
If you change your mind, contact us before opening or using the product. Keep the item, seals, accessories and packaging in resalable condition where possible.
Return & Refund Policy
06Selvaraxd™ · Care LibraryClear guidance · Practical care
Home Appliance Care & Maintenance
Return & Refund Policy
We aim to make returns practical and transparent while recognizing that appliance-care products may have product-specific hygiene, safety, or usage considerations.
Policy guide 06 / 09
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Simple guidance for confident home care.
Contact Before Returning
Email service@selvaraxd.com before sending an item back. Include your order number, product name, and reason.
Unused and Unopened Products
Where applicable, products should be unused, unopened, complete, and in suitable original packaging. Product-specific restrictions may apply after a consumable, filter, seal, or hygiene-related item is opened.
Damaged or Incorrect Items
Send photographs of the package, shipping label, product, and issue as soon as possible. Keep the packaging and product parts for review.
Refund Processing
After approval, refunds are submitted through the original payment method when possible. Banks and payment providers may require additional processing time.
Legal Rights
This policy does not remove consumer rights or protections that cannot legally be excluded.
Detailed Customer Guidance
Compatibility Returns
If you are unsure whether an item fits your appliance, ask before purchase. A compatibility concern after use may require review of the product, model and instructions.
Evidence for Product Issues
For damage, leakage, missing parts or a suspected defect, send photos or video, the order number and a description of what happened. Keep the item until we advise next steps.
Return Authorization
Do not send a return to an address found on an old label or third-party message. We will provide the applicable return instructions after reviewing the request.
Inspection and Resolution
After receipt, we may inspect the item and packaging. Depending on the circumstances, the resolution may be a refund, replacement, partial refund or store credit.
Refund Exceptions
Used consumables, items damaged through misuse, incomplete returns and requests outside the stated window may not qualify, except where consumer law provides otherwise.
Additional Guidance
Before Returning
Contact us with your order number, reason, product condition, and photos where relevant before sending anything back.
Product Condition
Keep products, accessories, labels, and packaging together when possible. Used or opened care products may have special restrictions.
Refund Timing
Approved refunds are sent through the original payment method and may require additional processing time.