When to Contact Support
Please contact us for product compatibility, order status, delivery questions, damaged parcels, missing items, return requests or care instructions.
Contact Us
01Selvaraxd™ · Care LibraryClear guidance · Practical care
Home Appliance Care & Maintenance
Contact Us
Our team can assist with product questions, compatibility, orders, delivery, returns, refunds, and appliance-care concerns.
Policy guide 01 / 09
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Simple guidance for confident home care.
General Support
Email: service@selvaraxd.com
Phone: +86 138 5986 3512
Service hours: 8:00 AM – 10:00 PM, China Standard Time (UTC+8).
Order Assistance
Include your order number, checkout email, product name, and a clear description of the request so we can locate the order efficiently.
Product Compatibility
For compatibility questions, provide the appliance type, brand, model number, product name, and relevant measurements or label information.
Damaged or Incorrect Items
Send photographs of the shipping package, label, product, and issue. Keep all packaging and parts until the review is complete.
Detailed Customer Guidance
Information That Helps
Include your order number, product name, appliance brand/model, purchase date, photos where relevant and a short description of the issue. This helps us respond efficiently.
Product Safety Questions
Stop use if a product causes an unexpected reaction, odor, leak or appliance warning. Disconnect the appliance when appropriate and contact us for guidance.
After-Sales Follow-Up
We aim to acknowledge messages within 1–2 business days. Resolution time depends on the carrier, payment provider, product inspection or information needed.
Support Limitations
We cannot diagnose internal appliance faults remotely or replace the appliance manufacturer’s warranty, manual or professional service advice.
Additional Guidance
Response Process
We review your message, confirm the relevant order or product details, and explain the next step as clearly as possible.
Useful Documents
Order numbers, product names, appliance model details, photos, and tracking information help us investigate efficiently.
Safety Escalation
Stop using a product if you notice an unexpected leak, odor, reaction, or appliance warning, then contact our support team.